Refund and Returns Policy

Effective Date: January 2, 2025

At CocoaCosmeticNie, customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds. By making a purchase on cocoacosmeticnie.com, you agree to the terms detailed below.

1. Return Eligibility

To qualify for a return, items must meet the following criteria:

  • The item must be unused, undamaged, and in its original packaging.
  • The return must be initiated within 30 days of the delivery date.
  • Proof of purchase (order confirmation email or receipt) must be provided.

Non-Returnable Items:

  • Gift cards
  • Customized or personalized products
  • Items marked as “final sale”

2. Refund Policy

Approved Returns

  • Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
  • Customers will receive an email confirmation once the refund has been issued.

Shipping Costs

  • Shipping fees are non-refundable, except in cases where the return is due to a defect or error on our part.

Partial Refunds

Partial refunds may be granted if returned items show signs of use or are not in their original condition.

3. Exchanges

We offer exchanges for defective or damaged items. To request an exchange:

  1. Contact our customer service team at info@cocoacosmeticnie.com with your order details and a description of the issue.
  2. Once approved, we will provide instructions for returning the original item and sending a replacement.

4. How to Initiate a Return

  1. Contact Us: Email info@cocoacosmeticnie.com with your order number, reason for the return, and any supporting photos if applicable.
  2. Await Approval: Once your request is reviewed and approved, you will receive a return authorization and instructions.
  3. Ship the Item: Send the product back to the address provided, ensuring it is securely packaged to prevent damage during transit.
  4. Receive Refund/Exchange: After the item is received and inspected, your refund or exchange will be processed.

5. Defective or Damaged Items

If your item arrives defective or damaged:

  • Contact us immediately at info@cocoacosmeticnie.com or call 307-621-0431.
  • Provide your order number and photos of the damage.
  • We will work to resolve the issue quickly, including offering a replacement or refund.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
  • We recommend using a trackable shipping method to ensure the safe return of your item.

7. Refunds for Late or Missing Items

If you have not received your refund after the specified time:

  • First, check with your bank or credit card company. Processing times may vary.
  • If the issue persists, contact us at info@cocoacosmeticnie.com for further assistance.

8. Contact Information

For questions or assistance regarding returns and refunds, please reach out to us:

  • Street: 4599 Thorn Street, Garden Grove, California, United States
  • Phone Number: 307-621-0431
  • Email: info@cocoacosmeticnie.com