Sales Policy

Effective Date: January 2, 2025

Welcome to CocoaCosmeticNie. This Sales Policy outlines the terms and conditions governing the sale of products on our website, cocoacosmeticnie.com. By placing an order, you agree to the terms detailed below.

1. Product Availability

  • All products listed on CocoaCosmeticNie are subject to availability.
  • If an item is out of stock or unavailable, we will notify you promptly and provide options, such as a replacement item or a full refund.

2. Pricing and Promotions

Pricing

  • All prices are displayed in USD and exclude applicable taxes, shipping fees, and other charges.
  • Prices are subject to change without prior notice, but changes will not affect orders already placed and confirmed.

Promotions and Discounts

  • Promotional offers, discount codes, or sales are valid only for the specified duration and cannot be combined unless stated otherwise.
  • Discounts cannot be applied retroactively to orders already placed.

3. Payment Terms

Accepted Payment Methods

We accept the following payment methods:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment gateways available at checkout

Payment Security

All transactions on cocoacosmeticnie.com are encrypted and processed through secure payment gateways to ensure your information is safe.

Failed Payments

Orders with failed or declined payments will not be processed. Please verify your payment details and try again.

4. Order Confirmation

Order Placement

  • Once an order is placed, you will receive a confirmation email summarizing the details of your purchase.
  • If you do not receive a confirmation email, please contact us at info@cocoacosmeticnie.com.

Order Cancellations

  • Orders may be canceled before shipment by contacting customer service.
  • Once shipped, orders cannot be canceled but can be returned in accordance with our Refund and Returns Policy.

5. Shipping and Delivery

All orders are subject to our Shipping Policy. Delivery times may vary based on the shipping method selected at checkout. CocoaCosmeticNie is not responsible for delays caused by shipping carriers.

6. Taxation

  • Sales tax is calculated based on your shipping address and will be displayed at checkout where applicable.
  • International customers are responsible for any import duties, customs fees, or taxes imposed by their local government.

7. Returns and Refunds

All sales are subject to our Refund and Returns Policy. Products must meet eligibility requirements to qualify for a return or refund.

8. Limitation of Liability

CocoaCosmeticNie is not liable for:

  • Losses caused by incorrect customer information provided during checkout.
  • Damages caused by misuse or improper handling of products.
  • Delays in delivery due to factors beyond our control, such as natural disasters or courier delays.

9. Customer Support

For questions or concerns about your order, please contact our customer service team:

  • Street: 4599 Thorn Street, Garden Grove, California, United States
  • Phone Number: 307-621-0431
  • Email: info@cocoacosmeticnie.com

10. Updates to the Sales Policy

CocoaCosmeticNie reserves the right to amend this Sales Policy at any time. Updates will be posted on this page and will take effect immediately.