Shipping Policy

Effective Date: January 2, 2025

At CocoaCosmeticNie, we aim to provide fast, reliable, and secure shipping to ensure your shopping experience is as seamless as possible. This Shipping Policy outlines the terms and conditions for shipping your orders placed on cocoacosmeticnie.com.

1. Shipping Methods and Costs

We offer the following shipping options:

  1. Standard Shipping

    • Estimated Delivery: 5-7 business days
    • Cost: $5.99 (Free for orders over $50)

  2. Expedited Shipping

    • Estimated Delivery: 2-3 business days
    • Cost: $15.99

  3. Overnight Shipping

    • Estimated Delivery: Next business day for orders placed before 2 PM EST
    • Cost: $29.99

Shipping fees are calculated at checkout and depend on the selected shipping method and delivery location.

2. Processing Times

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed after 12 PM EST or on weekends/holidays will be processed the next business day.

3. Delivery Times

Estimated delivery times are calculated from the date your order is shipped, not the date it is placed. While we strive to meet these timelines, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • High order volumes during holidays

4. Shipping Restrictions

At this time, we only ship to addresses within the United States.

  • Exclusions: We do not deliver to P.O. boxes, APO/FPO addresses, or international destinations.

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package. Tracking information may take 24 hours to update after shipment.

6. Lost, Delayed, or Damaged Shipments

Lost Shipments

If your package does not arrive within the estimated timeframe, please contact us at info@cocoacosmeticnie.com with your order number. We will work with the carrier to resolve the issue.

Damaged Shipments

If your package arrives damaged, email us immediately with photos of the damaged product and packaging. We will assist with a replacement or refund.

7. Incorrect or Incomplete Address

If an order cannot be delivered due to an incorrect or incomplete address provided during checkout:

  • The customer is responsible for additional shipping fees to resend the package.
  • Ensure that all shipping details are accurate to avoid delays.

8. Holiday Shipping

During peak holiday seasons, processing and delivery times may be longer than usual. We recommend placing orders early to ensure timely delivery.

9. Contact Information

For any questions or concerns regarding shipping, please contact our customer service team: